Accessibility a number of support channels that may help you resolve your problem in the easiest way probable. Many of the support channels are integrated into the applying, employing synthetic intelligence (AI) algorithms to suggest the most beneficial channel to solve your problem.
Received an IT problem? You might be waiting a while as interaction is usually inconsistent and tickets can again up.
You only have to begin SAP Assistance Connector in case the network link is not really yet in connected standing.
Timetable a Supervisor permits you to reserve a 15-moment call by using a support supervisor on your medium or significant priority support scenario with a two hour direct time less than the following ailments:
From its inception, SAP's Buyer Support has stood out for its expanded position over and above bug fixes and concern resolutions. Day-to-day duties contain solving tickets and resolving issues, all aimed at maximizing shopper business enterprise price, securing investments, and optimizing SAP operations. We are a proactive business enterprise husband or wife committed to helping customers realize their aims.
Are there any specialized requirements to make use of Expert Chat? When you are not able to use our chat Instrument, you may really need to update your browser/community configuration, information can be found in SAP Awareness Base Post click here 2392095.
The adjustment doesn't depict a rise in listing price ranges for SAP support choices. Affected clients and partners will probably be notified in accordance Together with the respective domestically agreed contractual stipulations. Browse the total statement in English or German.
Reap the benefits of our intensive reporting abilities tailor-made to your requirements, masking historical info and authentic-time statistics although making sure access only for appropriate stakeholders.
If you open up a services link, You should Examine the proposed Route string which describes The trail between your Personal computer plus your SAProuter. By default the Route string will include the parameters preserved during the program knowledge, that may be adjusted if required.
Put the kettle on and realize that we’re coming to avoid wasting the day, you’ll be back again up and working very quickly.
Along with the SAP for Me Mobile application, you can certainly communicate with SAP from any where and at whenever. You'll need total transparency into your SAP products portfolio all in one position.
Scheduled appointments involve no less than 48 several hours observe to allow engineers to get ready to the session. See our FAQ for more facts.
Usually, partners also accomplish support-relevant actions as a component of those implementation and Procedure services and can engage with SAP’s support Group on behalf of customers.
The chat transcript and all of the attachments will almost always be captured and recorded within your circumstance log, if the issue is solved instantly or not.